The woes of Mail order!

Well, with some saving and scraping of cash I pooled with a few friends and placed an order with Warlord to get some goodies for our armies. The order was placed on 4/12, it sat in "picking" for several days before I sent an email asking what was the issue. By this I mean it was the 18th, 6 days is reasonable for 14 items, most of which is vehicles. Then again I think they may have been picking their nose or ass for all I know (but more on that later). 

I get an email on the 21st with an apology and just shortly after the package is in the mail UPS and should be here on Wednesday. Of course my wife is out of town and I work far away so it is shipped with a signature request. Just bad timing as normally my wife is at home because she works at home. It just happens she was out of town at a conference! So, we wait till today it shows late in the day. I drive home all happy and excited after almost 3 weeks I have my goodies! I open them up and inspect my order (a habit I have learned is essential, you just don't open something and not check it). After sorting my friends stuff, I start to dig into my wares only to find that all three vehicles are missing parts! Not only that they managed to give me extra parts also! I had an extra crew for my 251/16 flamethrower half tracks but no front machine guns and shields! The Sdkfz 7 Half track has no axle (I did get tires) and it appears I am missing a metal sprue with the windshield, steering wheel and tow bar!!!! Oddly I did get an extra set of tracks for it, so I can only assume it is prone to breakdowns in the track section during play and I have a replacement set just in case. 

So, I emailed the person I was spoke to prior about the delay and asked the ticket to be reopened to fix my order. I have three flipping vehicles after almost 3 weeks with enough parts to do anything with. Very frustrating.