Warlord Dice Debacle

Well, time to hit up Warlord Customer Service again! I bought some dice with my prize from the Darkside Tournament and was excited to finally have some order dice. I picked out the light blue as they was both fitting for the Germans and French, plus easy to see!

After I got home that night, I took them out of the blister and put them aside as I was tired. It wasn't until Tuesday that I sat down and I was cleaning up my gaming box to organize it again as it was getting very cluttered and disorganized. It was then I discovered one had a crack/warped dice and several had chips of white showing and some of the blue had spilled over onto the white letter.

Warlord responded promptly within 24 hours and asked for photos that I offered. I know they care about quality and customer service and I am willing to help with that!

Here are a few shots of the dice...

Warp/Cracked

Chipped

More Chips..just need dip now...

More chips

hairline crack

Cracking/chipping

Chipping

Chipping (not a good shot)

Warped edge (upper right)

Notice the cracks in the lines? Unfilled space.

See the hole in the line at the top? Another unfilled spot.

It appears simply, I got a bad batch of dice.....I hope customer service can help sort this out. Last time they jacked up an order I was taken care of very well. I hope this time again I fare well....sometimes bad luck is good luck!

Warlord Customer Service A+

While the shipping/packaging department may be slacking, Warlord's Customer Service is A+. I got my replacement bits that I was missing in about a week and they sent free Armored Car as an apology since I had 3 kits fragged. That I can respect about a company, yes we made and error, let's fix it and for your trouble a gift.  It was very nice of them to do that and shows they are a hobby company and not a corporate money grabber. They know they will get business again because of that very act. Loyalty is earned.

Stay tuned as I will drop some picks of the stuff and a review on all my new vehicles!

The woes of Mail Order! Part 2 Good Karma!

Well, I got a response back today from the rep that helped me with my delay to my order and she was following up to ensure I get all the parts I was missing and they are tossing in a SDKFZ 222 since they messed up on three vehicle kits. Now we just have to wait for it to get out in the mail and here! Still, a nice thing to get a bonus vehicle for the trouble, very nice of Warlord!

I did assemble my Nerbelwerfer and based it last night. I also started to assemble what I did have for  my other three vehicles to ensure once the parts arrive I just have to add them on and head outside to primer!